Putting an AI on your site, in front of your customers, is a real decision. Here's exactly what it can and can't do, in plain terms.
The questions business owners actually ask about handing their website over to an AI.
If someone describes something urgent, the assistant never tries to handle it itself or give advice it shouldn't. It points them to the right help based on how serious it sounds: for anything serious it says to call 911 or go to the emergency room, and for an urgent issue it tells them to call you directly. When in doubt, it tells them to reach a real person.
The assistant only answers from the information you give it about your business. If it doesn't know something, it says so and offers to have your team follow up, instead of guessing. It won't invent hours, prices, or details.
You review and approve the assistant before it ever goes live. You decide what it knows and how it handles things, and you can change it or shut it off anytime with a text to me. Nothing happens without your say-so.
PIPEDA is Canada's privacy law for handling personal information, and the assistant is built to follow it. Conversations are stored on secure servers in Canada, not shipped off somewhere overseas. And the assistant only ever knows what I put into it about your business. It has no way into your customer records or your booking software, so there is nothing sensitive for it to expose.
Don't just take my word for it. Open a live demo and try to trip it up. Ask it something it shouldn't answer and watch it stay safe.
Reach out anytime. I'll come by and walk you through a live demo built around your business.